The Expensive Part Was The Memory
A week’s allowance was on pace to run out by day three. We measured instead of guessing: three-quarters of the cost was agents re-reading their own conversations, and the biggest reader was the coordinator.
Point Free Code
Blog
Notes from building small sites: the system they are built from, the process that ships them, and the reasons behind both. Posted when there is something to say.
What’s In A Name
Point-free is a way of writing programs: say what happens, never what it happens to. It is also the name over the door, and the reason a customer can own the code while we own the process.